Faq

Return & Refund

How to Return the Glasses?

If you're not satisfied with your purchase, you can return or exchange the product within 30 days of receiving it. Please make sure the item is unused and in its original packaging. Visit our Return Policy page for more details. Pack your glasses securely and include a note with your name, order number, email address used when placing the order, and a brief description of the reason for returning the glasses so that Eyeglasseslist can process the return efficiently. We appreciate your understanding.

How do I start a return or refund request?

To begin the return or refund process, simply contact our customer service team via E-mail at info@eyeglasseslist.com or through our Contact Us page. We will guide you through the steps.

When will I receive the refund?

Refunds are typically processed within 5-7 business days once we receive the returned item. You will receive a confirmation email when the refund has been completed.

Payment & Shipping

What payment methods do you accept?

We accept major credit cards (Amex, Unionpay, JCB, Visa, Discover, Diners Club, Master Card), PayPal, Apple Pay, Google Pay. You can select your preferred method at checkout.

Do you offer international shipping?

Eyeglasseslist partners with UPS, FedEx, USPS, and DHL to ensure reliable and efficient delivery to most countries around the world.

How long will it take to receive my order?

Express shipping usually takes 7-12 business days, while standard shipping and Free Shipping typically takes 12-20 business days. Please note that these times do not include order processing or the time required for custom eyewear production.

How To Choose Eyeglasses?

How To Fill Out The Prescription?

To fill out your prescription accurately, have your prescription details ready from your eye doctor. You'll need to enter information such as sphere (SPH), cylinder (CYL), axis, and pupillary distance (PD) for each eye. Make sure to input these details exactly as they appear on your prescription. If you're unsure about any of the fields, check with your eye doctor or contact our customer support team for assistance. We also have a guide available on our website to help you understand the prescription terms.

How To Measure Your Frame Size?

To measure your frame size, you can check our products page. Typically, the frame size consists of three numbers: lens width, bridge width, and temple length (e.g., 52-18-140). If you don’t have these numbers, you can measure the width of the lens, the distance between the lenses (bridge), and the length of the temple arms using a ruler in millimeters. For the best fit, choose a frame size similar to your existing pair. You can also visit our guide page to quickly learn more about frame sizing. If you need further guidance, our customer support team is here to help!